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Welcome to FlexiPress Support Center!

Thank you very much for your purchase! We look forward to providing you with excellent support.


Getting started

To register your account click Sign In button on top right corner of this site. There are multiple registration options available including Envato, Google and Facebook accounts which you can use instead of manual registration process.

Before submitting a ticket

  • Make sure your theme version and plugins are up to date. 
  • Ignore the activation messages from Visual Composer and Revolution Slider; we always include the new versions after compatibility tests, so you don't need to purchase and activate them separately.
  • If you're having issues with one-click demo data installation, it's most likely a server issue; please check you have the minimum server requirements and ask your hosting provider to make the needed changes for you; these changes are needed because the importer works with lots of content and your server cannot handle it.
  • Check out other useful articles that might save you valuable time.

What does support include?

Our themes include 6 months support from the purchase date. During that period, we will provide the item support services we’ve set out below. Response times can vary depending on the number of inquiries and the nature of request. Our working schedule is: Mon - Fri: 9AM - 5PM (GMT +1) and we do our best to answer your tickets as quickly as possible.

Item support includes:
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets
Item support does not include:
  • Customization services
  • Installation services

Public Tickets

LA TUA CASA AGENZIA IMMOBILIARE problem with purchase code   Smart Estate   Updated 3 days ago   2 Most recent comment from FlexiPress Support:Hi,Your license has been reset and you can now activate the theme without any issues. Let us know if we may be of any further assistance. Kind regards, Genny Furley Demo Content   Housico   Updated 2 weeks ago   2 Most recent comment from FlexiPress Support:That's because of a plugin conflict. Please refer to the other ticket for full details.Thanks, syed Mistakenly bought themeClosed   TransPress   Updated February 7, 2024 at 11:35am   2 Most recent comment from FlexiPress Support:Hi, Please use the following link to request a refund: http://themeforest.net/refund_requests/newHowever, if you have already downloaded the theme, I am afraid you are not eligible for a refund. Best ... Kimora Can't activate Slider Revolution pluginClosed   TransPress   Updated January 26, 2024 at 7:30am   2 Most recent comment from FlexiPress Support:Hi,Please find below the download link for the latest version of Slider Revolution. https://d.pr/f/vTNTh9However, this might not resolve the issue. The problem looks to be related to something else w ... Kimora Demo contentClosed   TransPress   Updated January 26, 2024 at 7:26am   2 Most recent comment from FlexiPress Support:Hi,You can import demo content from TransPress > Install Demo Content. To see TransPress options in the left side menu you need to active the TransPress Options plugin. If you need further help pleas ...