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  Public Ticket #2405532
Purchase code has been used in another domain
Closed

Comments

  • MileMijatovic started the conversation

    Please help me how to resolve this issue. I bought your theme on ThemeForest (Housico) , and I install theme locally on my computer (XAMPP), but then because my XAMPP was outdated, I reinstall the XAMPP and also delete the htdocs folder (where was activated theme with code which you sent to me in mail). 

    Now, I install the theme again , but I am not able to activate it again (the domain is again localhost). Can you help me please?

    Another question regarding the same topic, if I activate the theme again with the same code when you reset it, what will happen when i migrate the site from localhost to live version , because I would like to make all changes locally on my machine, and later to migrate website live , is that possible ? 

    Thank you

  •  104
    FlexiPress replied

    Hi Mile,

    Your license has been reset and you can now activate the theme without any issues. After you complete the work on your localhost you will be able to migrate to live environment. For any issues please contact us and we will be glad to assist you.

    Kind regards,


    FlexiPress Support

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  • MileMijatovic replied

    Thank you very much for your quick response and great support. You are great! 


    Please tell me can I use my licence key on localhost right now, but whats about live version in the future? Sorry, I dont understand

  •  104
    FlexiPress replied

    We're glad to have customers like you.

    Of course, you can now activate the theme on the localhost. When you are done, you can use All-in-One WP Migration plugin to migrate the site including the license OR you can first remove the license by clicking Remove button under Theme License box at Dashboard and then activate the theme on the new environment by entering the purchase code.

    Best regards,


    FlexiPress Support

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  • MileMijatovic replied

    Ok, that's great, but what if I deactivate the licence key once I am done, I will then lose all changes and plugins and theme funcionalities? Is that right?

  •   FlexiPress replied privately
  • MileMijatovic replied

    Thank you one more time for your great support and for reset my purchase activation code.

  • MileMijatovic replied

    Also, please tell me where to import Demo theme content, in parent or child theme ? Thank you 

  •  104
    FlexiPress replied

    Thanks for the kind words! If you want to use the child theme activate that and then install demo content.

    Best,


    FlexiPress Support

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