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  Public Ticket #3099725
theme licence validation
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Comments

  • mate started the conversation
    August 8, 2022 at 11:35am

    When I try to validate my theme whole wordpress crushes with this error. I think it' s because of Housico Options plugin, but i don't understand why these two actions (validating and activating plugin) crush the page

  •  104
    FlexiPress replied
    August 8, 2022 at 11:37am

    Can you please provide us with your FTP login details and we will fix that for you? Please just make so reply privately.

    Thanks,

    FlexiPress Support

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  •   mate replied privately
  •  104
    FlexiPress replied
    August 8, 2022 at 11:43am

    Thanks! And, what's your site URL?

    FlexiPress Support

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  •   mate replied privately
  •   FlexiPress replied privately
  •   mate replied privately
  •  104
    FlexiPress replied
    August 8, 2022 at 12:43pm

    Please try again now. Your license has been reset and you should be able to activate the theme without any issues.

    Kind regards,

    FlexiPress Support

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  •   mate replied privately
  •  104
    FlexiPress replied
    August 8, 2022 at 1:17pm

    Great! That's not normal. If it stucks then please try to reload the page and click again Import Demo, wait for max. 2-3 mins and if it stuck again then repeat the procedure until all demo is fully imported.

    Kind regards,

    FlexiPress Support

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  • mate replied
    August 8, 2022 at 1:48pm

    I tried 10+ times, but still it doesn't work. I set max_exetution_time and memory_limit using php.ini file if that will help.

  •  104
    FlexiPress replied
    August 8, 2022 at 2:05pm

    Then please try to add the following lines in the wp-config.php file:

    define( 'WP_CONTENT_DIR', dirname(__FILE__) . '/wp-content' );
define( 'WP_CONTENT_URL', '/wp-content' );

    Let us know if this fixes the issue.

    Thanks,

    FlexiPress Support

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  •  104
    FlexiPress replied
    August 8, 2022 at 2:06pm

    Looks like the issue is related to your Bitnami and local installation.

    FlexiPress Support

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  • mate replied
    August 8, 2022 at 8:58pm

    Nothing changes, same like before.

  • mate replied
    August 8, 2022 at 9:01pm

    I have this error in debug logs: 

    [08-Aug-2022 21:00:59 UTC] PHP Fatal error:  Cannot redeclare wordpress_importer_init() (previously declared in C:\Bitnami\wordpress-6.0.1-0\apps\wordpress\htdocs\wp-content\plugins\wordpress-importer\wordpress-importer.php:51) in C:\Bitnami\wordpress-6.0.1-0\apps\wordpress\htdocs\wp-content\plugins\housico-options\framework\inc\extensions\wbc_importer\inc\importer\src\wordpress-importer.php on line 50

  •  104
    FlexiPress replied
    August 9, 2022 at 5:32am

    This error means that the function wordpress_importer_init() is declared twice in your installation. To fix that please try to deactivate/remove the WordPress Importer plugin. The theme itself contains demo import and you will be able to install demo content without an additional plugin.

    Kind regards,

    FlexiPress Support

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  • mate replied
    August 9, 2022 at 4:09pm

    All works now, thank you for support.

    Regards.

  •  104
    FlexiPress replied
    August 10, 2022 at 1:20pm

    Glad to hear that and you can finally start building your site.

    Sorry for any inconvenience caused.

    Enjoy the theme!

    FlexiPress Support

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